As much as I loved the lovefilm service, there are aspects of it that remind me of a psychotic ex boyfriend…
For some time I had an active account with lovefilm. They were really good with the promotional goods and freebies then I messed up. I lost a disc, I really have no idea how I lost a disc in the first place, you take it out of the player and put it away right?
Well either way they were quite helpful, I just had to fill out a form online to admit my retarded act, rather than admitting it over the phone, paid my £10 fine and a new disc on the way. Oopps
Lovefilm 1-0 Me
For the price and the delivery time I had only one disc at a time option, I still buy movies, pick up rentals at blockbuster’s and at the time choices, so this was just another filler for me which brough some really rare and interesting films into my life for which I really appreciated the service.
Lovefilm 2 – 0 Me
During this time I had several “sign your friends up” kits, it made me feel used, like I was now their bitch, recruiting more for the cult. I imagined myself knocking on myneighbours door, “could you spare some time for lovefilmin your life?” Needles to say the cards came in handy for spreading glue, that was it.
Lovefilm 2 – 1 Me
Then another boo boo, I posted my disc, awaiting another one from my list and I received nothing for ages… So I checked the site and they hadn’t received anything. I filled out the form, told them it was posted, told to await a call.. Nothing!! So I called them, explained the situation, we will get back to you.. Ok
In the meantime I cancelled my direct debit because this went on for months..
Eventually I got a call when they tried to take their cash… We cant send your next disc until the disc is sent back, but I reported it as missing, paid my £10 and have been waiting two months, oh yeah sorry about that..
Lovefilm 2 – 2 Me
So I kept things up for a while, then decided as my job was on the line I had to cancel the few luxuries I had.. This process took three days with lovefilm trying to find reasons for us to stay together…(psycho ex boyfriend syndrome stage 1) basically every time I tried to cancel things online I was given a number to call WHAT? I can’t do this online!?!? So I called the number and was put on hold for hours, literally hours! Great customer service guys, I know you want me to stay on as your loyal customer but if I need to go then please just let me go..
Lovefilm 2 – 3 Me
So eventually on my lunch break I get through on the phone!! I get asked why I’m leaving, if I thought of any alternative services they can help me with, blah blah.. NO I WANT TO CANCEL MY SERVICE PLEASE!! Okay but it take a month to cancel L fine I’ll pay you an extra month without the ability to rent any DVD’s!?!?!?
Lovefilm 2 – 4 Me
So I sit around and watch my money going on a service I can’t use, then one day a few months later someone asks for a list of DVD’s so they can get me a birthday present..instantly I think Amazon Wishlist! But I also remembered the epic list I had on lovefilm and amazingly it’s still there.. like a psycho ex boyfriend just waiting for me to come back.
Lovefilm 2 – 5 Me.